Breaking News
COVID-19 Update
03/17/2020
Dear Clients:
At Rose Rock Veterinary Hospital & Pet Resort (RRVH&PR), it is our priority to try to keep people and pets healthy. As the coronavirus (COVID-19) continues to spread, we are taking appropriate precautions to address the outbreak by following guidelines from the Centers for Disease Control and Prevention (CDC). Our current approach and response to COVID-19 is outlined below. We greatly appreciate your cooperation with some of our policy changes, which will allow us to deliver the premium level of care for your pet, while maintaining the safety of all our clients and team members.
New Policies
First and foremost, if you have a fever or any respiratory or flu-like symptoms, please have a family member or friend bring your pet on your behalf. Call us in advance at 405-321-3361 to let us know who will be bringing your pet.
At this time, we will continue to be fully operational; however, we ask that all clients wait in their car upon arrival.
• For Appointments
o Upon arrival, please send a text message to 405-428-1123. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. One of our Client Care Coordinators will respond as
soon as your message is received to confirm that you are checked in. As soon as an exam room is ready for your pet, a Veterinary Assistant will meet you at your car to assist you and your pet directly into the
exam room.
• For Boarding or Day Admission
o Drop-Off
Upon arrival, please send a text message to 405-248-7335. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. Our Valet service will respond as soon as your
message is received and will then gather the paperwork needed for your visit and be out to your car as quickly as possible to go over the paperwork and get your pet.
o Pick-Up
30 minutes prior to your arrival, please send a text message to 405-248-7335. Please identify yourself and your pet to let us know you will be arriving in 30 minutes. Our Valet service will respond as soon as
your message is received, and we will get your pet ready for departure.
Upon arrival, please send a text message to 405-248-7335 again. Please let us know the make, model, and color of your vehicle in the message. Our Valet service will respond as soon as your message is received
and will then gather the paperwork needed to complete your visit and be out to your car as quickly as possible to go over the paperwork and collect payment. Your pet will be brought out immediately after.
• For Medication and/or Food Pick-Up
o Upon arrival, please send a text message to 405-428-1123. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. One of our Client Care Coordinators will respond as
soon as your message is received and will then gather your item(s) and be out to your car as quickly as possible to give the item(s) to you and collect payment.
• No personal items can be retained with hospitalized patients or boarding animals, including blankets, toys, leashes, carriers, etc.
• We have been proactive in trying to make sure we do not have any problems with medication availability. Currently, we are only able to fill 30-day supplies of medications for chronic illnesses, in an effort to
maintain all pets on their medications if shortages do occur.
• If you prefer to have your pet's medications delivered to your home, please let us know and we would be glad to assist you in utilizing our online store.
• We are also looking into the ability of offering virtual visits. We will distribute another update as soon as we have more information available.
Prevention Tips
According to the CDC, the best way to prevent the spread of COVID-19 is to avoid it. Rose Rock Veterinary Hospital & Pet Resort's team members are doing our part by practicing good hygiene at work and at home:
• Regularly washing hands for at least 20 seconds throughout the day with warm water and soap, specifically before eating. This is done more frequently than normal.
• Covering coughs and sneezes.
• Avoiding making close contact with others, such as shaking hands. Additionally, everyone should avoid touching their eyes, nose and mouth.
• We are frequently cleaning and disinfecting commonly used surfaces (countertops, keyboards, doorknobs, faucets, and stethoscopes).
• You will be informed if you were in contact with a team member that becomes diagnosed with COVID-19.
What does COVID-19 mean for my pet?
Your pet is not at risk for being infected with COVID-19. The CDC has reported no COVID-19 cases in pets in the USA. The Hong Kong weak positive dog case has no symptoms and the test cannot distinguish samples with intact viruses from fragments of the RNA. It is possible that dogs, like all objects, may be a location to find the virus. For example, "The World Health Organization is encouraging the use of digital payment options because the COVID-19 virus is thought to survive on hard surfaces like coins for days." Other sources say, "Infectious disease experts in human and animal health organizations agree there is no evidence at this point to indicate that pets can spread COVID-19 to other animals, including humans."
Do not abandon your pets out of fear of contracting COVID-19 from them or infecting them with COVID-19. Practice basic hygiene. Wash your hands with soap and water after handling or walking your pets. If you'd like to take extra precaution, you can wipe down your pets with disposable baby wipes after their walks. Contact us if you need further advice.
Should our offices be forced to temporarily close as an absolute worst case, we will always have someone able to come in to take care of boarding and/or hospitalized pets.
Given this is a rapidly developing situation, we will continue to monitor developments and update our course of action as new information becomes available through the CDC. We know it's a stressful time, but please believe that your pets are safe and that you are safe around your pets. If you have any more questions, we're here to help!
Sincerely,
Beverly Fritzler, DVM
President
Dear Clients:
At Rose Rock Veterinary Hospital & Pet Resort (RRVH&PR), it is our priority to try to keep people and pets healthy. As the coronavirus (COVID-19) continues to spread, we are taking appropriate precautions to address the outbreak by following guidelines from the Centers for Disease Control and Prevention (CDC). Our current approach and response to COVID-19 is outlined below. We greatly appreciate your cooperation with some of our policy changes, which will allow us to deliver the premium level of care for your pet, while maintaining the safety of all our clients and team members.
New Policies
First and foremost, if you have a fever or any respiratory or flu-like symptoms, please have a family member or friend bring your pet on your behalf. Call us in advance at 405-321-3361 to let us know who will be bringing your pet.
At this time, we will continue to be fully operational; however, we ask that all clients wait in their car upon arrival.
• For Appointments
o Upon arrival, please send a text message to 405-428-1123. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. One of our Client Care Coordinators will respond as
soon as your message is received to confirm that you are checked in. As soon as an exam room is ready for your pet, a Veterinary Assistant will meet you at your car to assist you and your pet directly into the
exam room.
• For Boarding or Day Admission
o Drop-Off
Upon arrival, please send a text message to 405-248-7335. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. Our Valet service will respond as soon as your
message is received and will then gather the paperwork needed for your visit and be out to your car as quickly as possible to go over the paperwork and get your pet.
o Pick-Up
30 minutes prior to your arrival, please send a text message to 405-248-7335. Please identify yourself and your pet to let us know you will be arriving in 30 minutes. Our Valet service will respond as soon as
your message is received, and we will get your pet ready for departure.
Upon arrival, please send a text message to 405-248-7335 again. Please let us know the make, model, and color of your vehicle in the message. Our Valet service will respond as soon as your message is received
and will then gather the paperwork needed to complete your visit and be out to your car as quickly as possible to go over the paperwork and collect payment. Your pet will be brought out immediately after.
• For Medication and/or Food Pick-Up
o Upon arrival, please send a text message to 405-428-1123. Please identify yourself, your pet, and the make, model, and color of your vehicle in the message. One of our Client Care Coordinators will respond as
soon as your message is received and will then gather your item(s) and be out to your car as quickly as possible to give the item(s) to you and collect payment.
• No personal items can be retained with hospitalized patients or boarding animals, including blankets, toys, leashes, carriers, etc.
• We have been proactive in trying to make sure we do not have any problems with medication availability. Currently, we are only able to fill 30-day supplies of medications for chronic illnesses, in an effort to
maintain all pets on their medications if shortages do occur.
• If you prefer to have your pet's medications delivered to your home, please let us know and we would be glad to assist you in utilizing our online store.
• We are also looking into the ability of offering virtual visits. We will distribute another update as soon as we have more information available.
Prevention Tips
According to the CDC, the best way to prevent the spread of COVID-19 is to avoid it. Rose Rock Veterinary Hospital & Pet Resort's team members are doing our part by practicing good hygiene at work and at home:
• Regularly washing hands for at least 20 seconds throughout the day with warm water and soap, specifically before eating. This is done more frequently than normal.
• Covering coughs and sneezes.
• Avoiding making close contact with others, such as shaking hands. Additionally, everyone should avoid touching their eyes, nose and mouth.
• We are frequently cleaning and disinfecting commonly used surfaces (countertops, keyboards, doorknobs, faucets, and stethoscopes).
• You will be informed if you were in contact with a team member that becomes diagnosed with COVID-19.
What does COVID-19 mean for my pet?
Your pet is not at risk for being infected with COVID-19. The CDC has reported no COVID-19 cases in pets in the USA. The Hong Kong weak positive dog case has no symptoms and the test cannot distinguish samples with intact viruses from fragments of the RNA. It is possible that dogs, like all objects, may be a location to find the virus. For example, "The World Health Organization is encouraging the use of digital payment options because the COVID-19 virus is thought to survive on hard surfaces like coins for days." Other sources say, "Infectious disease experts in human and animal health organizations agree there is no evidence at this point to indicate that pets can spread COVID-19 to other animals, including humans."
Do not abandon your pets out of fear of contracting COVID-19 from them or infecting them with COVID-19. Practice basic hygiene. Wash your hands with soap and water after handling or walking your pets. If you'd like to take extra precaution, you can wipe down your pets with disposable baby wipes after their walks. Contact us if you need further advice.
Should our offices be forced to temporarily close as an absolute worst case, we will always have someone able to come in to take care of boarding and/or hospitalized pets.
Given this is a rapidly developing situation, we will continue to monitor developments and update our course of action as new information becomes available through the CDC. We know it's a stressful time, but please believe that your pets are safe and that you are safe around your pets. If you have any more questions, we're here to help!
Sincerely,
Beverly Fritzler, DVM
President
